Compsee's Work Order Management application, along with your technician's mobile computer and printer, automates the warranty return process at your customer's door, speeding returns and eliminating overhead. By including an RMA survey for every manufacturer you submit materials to, your technicians can collect all the pertinent information on the survey, and even request an RMA number via wireless communications. If the original equipment includes bar coded serial numbers, more errors can be eliminated by reading the tags and eliminating keystrokes. The technician can then print an RMA report on-site to leave with the customer, or attach it to the equipment.

If your technicians are responsible for returns, parts can be tracked as truck stock until they are off-loaded at the depot or shipping center. Because information about the replaced part can be time and date stamped during the repair, you can create a history for the part that ensures its movement through your operation. You can also create a report to put in the box with the part that shows all required information - original equipment serial number, manufacturer, date of purchase, date of repair, cost of replacement part, etc. - and that documentation can travel with the part. If the part becomes lost or abandoned along the way the paperwork routes it in the right direction, helping you recover your costs.